Question 1

How do I book a rental car in Morocco?

Accepted Answer

Booking is simple! Browse our vehicles, select your dates and pick-up location, complete the KYC verification and pay the security deposit. You will receive a confirmation email with all the details of your booking.

Question 2

Can I book a car online?

Accepted Answer

Yes! Our platform lets you book 24/7. You can browse vehicles, check availability, compare prices and complete your booking in just a few minutes. We accept all major credit cards for secure online payments.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking at least 48 hours in advance, especially during peak tourist periods (summer, holidays). However, last-minute bookings are also possible subject to availability.

Question 4

Do you offer airport transfers?

Accepted Answer

Yes! We provide professional transfers to and from all major Moroccan airports: Casablanca Mohammed V, Marrakech Ménara, Agadir, Rabat-Salé and Tangier. Book in advance for guaranteed availability.

Question 5

What documents are required to rent a car in Morocco?

Accepted Answer

You will need a valid driving licence (from your country or an International Driving Permit), a valid passport or ID card, and you must complete our KYC verification process. The minimum age is 21.

Question 6

Do I need an International Driving Permit (IDP) in Morocco?

Accepted Answer

If your driving licence is not in French or Arabic, we recommend obtaining an International Driving Permit. However, licences from many countries are accepted. Contact us to confirm whether your licence is valid in Morocco.

Question 7

What is KYC verification and why is it required?

Accepted Answer

KYC (Know Your Customer) verification is a security measure that lets us verify your identity. You will need to upload a valid ID document (passport or national ID) and a proof of address. This process usually takes 24 to 48 hours and is required before your first booking.

Question 8

What is the minimum age to rent a car?

Accepted Answer

You must be at least 21 years old to rent a vehicle. Drivers must be at least 18 with a valid licence. Additional fees may apply for drivers under 25.

Question 9

What types of vehicles do you offer?

Accepted Answer

We offer a wide range of vehicles, from economy to luxury: city cars, comfortable sedans, premium vehicles, luxury cars, SUVs and vans. All vehicles are well maintained and regularly serviced.

Question 10

Are the vehicles insured?

Accepted Answer

Yes, all our vehicles have comprehensive insurance cover. Basic insurance is included in the rental price. Additional cover options are available to reduce your liability in the event of damage.

Question 11

What is included in the rental price?

Accepted Answer

The rental price includes the vehicle, basic insurance, 24/7 roadside assistance and unlimited mileage (unless otherwise stated). Fuel, additional drivers and optional extras are not included.

Question 12

Can I drive the car outside Morocco?

Accepted Answer

No, our vehicles are authorised for use within Morocco only. Crossing international borders is strictly prohibited. If you need to travel outside Morocco, please contact us for special arrangements.

Question 13

What happens if the car breaks down?

Accepted Answer

We provide 24/7 roadside assistance. If your vehicle breaks down, simply call our emergency number and we will send assistance immediately. Replacement vehicles are available if needed.

Question 14

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. Payments are processed securely via Stripe. Cash payments may be available for local customers - please contact us.

Question 15

Do I need to pay a security deposit?

Accepted Answer

Yes, a security deposit is required to confirm your booking. The amount varies depending on the vehicle type and rental duration. The deposit is usually 500 to 2000 MAD and is refunded after the vehicle is returned in good condition.

Question 16

When do I pay for the rental?

Accepted Answer

You pay a deposit at the time of booking to secure your reservation. The remaining balance is paid on vehicle pick-up. Full payment may be required in advance for certain bookings.

Question 17

What currency do you accept?

Accepted Answer

All prices are in Moroccan Dirham (MAD). We accept payments in MAD via our secure payment gateway. International cards will be charged in MAD with automatic currency conversion.

Question 18

Can I cancel my booking?

Accepted Answer

Yes, you can cancel your booking. Cancellations made more than 48 hours before pick-up are entitled to a full refund (excluding processing fees). Cancellations between 24 and 48 hours are entitled to a 50% refund. Cancellations less than 24 hours before are non-refundable.

Question 19

How do I cancel my booking?

Accepted Answer

You can cancel your booking from your dashboard or by contacting our customer service. Refunds are processed to your original payment method within 5 to 10 business days.

Question 20

What is your refund policy?

Accepted Answer

Refunds are processed according to our cancellation policy. Full refund (excluding fees) for cancellations more than 48 hours before, 50% refund between 24 and 48 hours, and no refund less than 24 hours before. Refunds take 5 to 10 business days.

Question 21

What does the insurance cover?

Accepted Answer

Basic insurance covers third-party liability, theft and collision damage. However, you may be liable for an excess in the event of damage. We offer additional cover options to reduce or eliminate your excess.

Question 22

Do I need additional insurance?

Accepted Answer

Additional insurance is optional but recommended, especially for luxury vehicles or if you want to reduce your liability. It can significantly reduce or eliminate your excess in the event of damage.

Question 23

What happens in the event of an accident?

Accepted Answer

In the event of an accident, immediately contact our emergency number and the local authorities. Do not admit fault. We will guide you through the entire process and arrange a replacement vehicle if needed. Our insurance will handle the claim.

Question 24

Which cities do you operate in?

Accepted Answer

We operate in all major Moroccan cities: Casablanca, Marrakech, Agadir, Rabat, Tangier and Fès. We can arrange delivery to other locations - please contact us to check availability.

Question 25

Can I add an additional driver?

Accepted Answer

Yes, additional drivers can be added for a small daily supplement. All additional drivers must meet the same age and licence requirements and be present at vehicle pick-up.

Question 26

Do you offer long-term rentals?

Accepted Answer

Yes! We offer short-term rentals (daily/weekly) and long-term rentals (monthly). Long-term rentals often benefit from reduced rates. Contact us for a personalised quote for rentals longer than one month.

Question 27

What is your fuel policy?

Accepted Answer

Vehicles are supplied with a full tank. You are responsible for refuelling before return. If the vehicle is returned without a full tank, a refuelling fee will be charged at a premium rate.

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